Contextual Design
By Hugh Beyer & Karen Holtzblatt

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After you've interviewed users, Beyer and Holtzblatt show you how to turn the information into useful models to analyze the problems and come up with solutions. However, the techniques are geared toward large-scale business process re-engineering projects and typically need to be scaled back for most projects. Also Beyer and Holtzblatt are a bit weak on the process of coming up with a design. ::

Reviewed June 5, 2001

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