User and Task Analysis for Interface Design
By JoAnn T. Hackos & Janice C. Redish
Buy this book in Association with Amazon.com [link]
get  it
The key to starting the process of good user experience design is understanding the target audience and what they're trying to accomplish. This book's strong points are how think about breaking activities into specific tasks and how to go about observing and interviewing users, although the last section offers a good survey of techniques for moving from analysis design. It also has a good chapter on the all-too-often overlooked issue of how to provide documentation and training for users. ::

Reviewed June 5, 2001

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Copyright © 2001 All Rights Reserved.
Any problems with the site?

Note: This site will look much better in a browser that supports web standards, but it is accessible to any browser or Internet device.