User and Task Analysis for Interface Design
By JoAnn T. Hackos & Janice C. Redish

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The key to starting the process of good user experience design is understanding the target audience and what they're trying to accomplish. This book's strong points are how think about breaking activities into specific tasks and how to go about observing and interviewing users, although the last section offers a good survey of techniques for moving from analysis design. It also has a good chapter on the all-too-often overlooked issue of how to provide documentation and training for users. ::

Reviewed June 5, 2001

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