The Inmates Are Running the Asylum
By Alan Cooper
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A extremely good overview about why most high-tech products are so frustrating to use and the value of paying attention to user experience. It's perhaps best at dissecting the issues of corporate politics that user experience architects have to contend with. Cooper gives an overview of his extremely useful personas and scenaros technique but it's not covered in as much depth as it could be.

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Reviewed June 5, 2001

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Copyright © 2001 All Rights Reserved.
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