Let it flow, let it flow...
Joshua Fruhlinger has some thoughts on "flow" in user experience and balancing usability heuristics (in other words, "rules of thumb") with actually going out and observing potential users.
"The key is to understand your users much like an anthropologist understands his cultures. Don't just reduce users to lab mice who respond to heuristic stimuli over and over. Users are smarter than that, and they can sense a pedantic experience from a mile away."
Well said. ::
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