Organizational limits to HCI
September 11, 2001
Thanks to Richard Anderson for providing his 25-page interview with Don Norman and Janice Rohn about the organizational limits to HCI (Human-Computer Interaction) [note: this a 1.8 MB PDF file].

Lots of great thinking, including these two related observations from Norman:


User testing is not where the action is. The action is with those people who decide what product to build in the first place. That isn't the user tester community, but it should be the CHI community. You know, I'm sick and tired of hearing the CHI community complain that they're never listened to. Yeah, it's great we’re hiring all these people who are never listened to, right?

…If you call yourself a usability person, then you are this resource that gets called on to dig the ditches and do the user tests. You want to be up there helping drive the company and move its products. That's when you have influence, and that’s when you can call upon the other people to do their jobs.

True, true, true… ::

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Your thoughts…

Thanks for sharing this info. Stuff to feed into the CHI community for next year's conference.

Madonnalisa @ 09.17.2001

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Ironically, the interview was actually done live at CHI 1999.

george @ 09.17.2001

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